HerMoon Support

For app questions, backup problems, accessibility needs, or a bug report, contact us directly.

Email support

Please include your HerMoon version, iPhone model, and a description of what happened. Do not email cycle dates, health notes, backup passwords, or unencrypted health information.

Backup help

Keep your encrypted backup password safe. HerMoon cannot recover forgotten backup passwords. Before changing phones, export a fresh backup and confirm that it is saved in Files.

Moving cycle history to HerMoon

Version 1.0.3 can import completed period dates from a CSV or compatible JSON export selected from Files. CSV files should contain start_date and end_date columns using YYYY-MM-DD dates. HerMoon previews new, duplicate, overlapping, and invalid records before saving anything. Export files are processed locally and should never be emailed to support.

Download a fictional sample CSV

Urgent health concerns

HerMoon is not an emergency or medical service. Contact a qualified healthcare professional or local emergency service when you need medical assistance.